The Best Insurance Companies for Customer Satisfaction
Choosing an insurance company is about more than just going with the cheapest rates. You want a provider that gives you quality coverage along with outstanding service – especially if you ever need to file a claim. As someone who’s dealt with their fair share of insurers, I’ve found that customer satisfaction can really vary depending on who you pick. Some companies make getting claim payments like pulling teeth, while others provide white-glove support the whole way through.
So how do you know which providers truly put customer happiness first? I’ve dug into the data, reviews and testimonials to find the top-rated insurance companies across home, auto, life, health and business coverage. The ones who customers say make filing claims a breeze and provide amazing service when you need them most. Keep reading for my picks of the very best in the insurance industry across these key policy types.
Home Insurance Companies with High Marks for Customer Service
If something happened to your house, you want your insurer to make the claims process quick and seamless. Two home insurance companies stand out above the rest when it comes to customer service reviews and testimonials:
Amica Mutual
This Rhode Island-based provider earns sky-high ratings across nearly every consumer review site. Amica scores 5 out of 5 stars from ClearInsurance customers, rated #1 in J.D. Power’s home insurance customer satisfaction survey in 2022, and holds an A+ (“Superior”) financial strength rating from A.M. Best.
What makes Amica so loved by customers? People rave about their U.S.-based claims service team who make the process easy to understand, are always friendly, and can answer any question thoroughly. Many reviewers say Amica’s claim payout time is extraordinarily fast compared to competitors.
Beyond claims, Amica earns praise for offering comprehensive home insurance policies along with plenty of discounts for things like multi-policy, multi-family, loyalty discounts and more. With very competitive rates too, they are praised as a “complete package” insurer. If you want home insurance with quick claim payments, understanding service and lots of savings opportunities, Amica should be your top pick.
Auto-Owners Insurance
Not a household name to most, Auto-Owners earns glowing reviews for customer service – especially around claims processing. This 100+ year old company based in Michigan prides itself on Midwestern friendliness and neighborhood-style service.
What makes Auto-Owners stand out? Many reviewers say this smaller company gives service superior to giant national insurers. Auto-Owners assign individual agents to work directly with customers through every step of a claim after a loss. Many people praise their fairness, communication, and making the process smooth and fast.
So if you want home insurance with very personalized, white-glove service through any claims or questions – and less run-around compared to huge national companies – Auto-Owners should rank highly in your search.
The Best Car Insurance Providers for Customer Satisfaction
When shopping for car insurance, finding a provider with high marks on customer service should be among your top priorities. Reviews show two auto insurers that really go the extra mile when dealing with claims and questions:
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