Hymna Rocha

About the Candidate

I'm a video editor with 2 years of experience creating engaging, story-driven content. Backed by 7 years in customer support, I bring creativity, communication, and a strong understanding of what connects with people.


I thrive in fast-paced workflow environments, adapt quickly to distinct brand guidelines, and take pride in delivering polished, high-quality edits strictly on schedule.

Skills

Video Editing, Customer Service Rep.

Level of Education

Associate Degree

Marital Status

Separated

Religion

Christian

Date of Birth

April 14, 1984

Languages Spoken

English, Tagalog

Work Experience

VIDEO EDITOR / CONTENT CREATOR- FREELANCE (2024 - Present)
- Edit and create short-form video content using CapCut for Instagram and Tiktok Reels
- Create cinematic intro and shorts for Podcast Episodes
- Social Media Graphics enhancement
- Editing style mixing stock footages/images with AI
- Creating Hooks with sophisticated effects and transitiions Proficient in using CapCut Pro and Canva Pro

CUSTOMER SERVICE REPRESENTATIVE (2016 - 2023)
- Served as customer service acting team lead, guiding, motivating, and supporting a team to achieve its goals
- Handle escalated customer inquiries and complaints thru calls, chat or email effectively and professionally.
- Assist managers in maintaining excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Handled high-volume telephone calls to address and resolve customers queries.

BOOKKEEPER - FREELANCE (2015 - 2016)
- Accurately logging all income, expenses, and financial activities into the general ledger and other accounting software (Quickbooks)
- Checking bank statements and general ledger entries for discrepancies and resolving them.
- Assisting with tax preparation and filing, ensuring compliance with relevant regulations.
- Maintaining accurate and up-to-date financial records (Quickbooks)

FINANCE AND ACCOUNTING MANAGER (2010 - 2015)
- Oversee all accounting process from AR/AP/Payroll and account reconciliation.
- Maintaining accurate and up-to-date financial records recorded on Quickbooks and adjust any discrepancies (if any)
- Checking bank statements and general ledger entries for discrepancies and resolving them.
- Payroll process and disbursement.