Oksana Cherleniuk
Project Coordination, Operations Coordination, Task Management, Process Coordination, Customer Success, Client Communication, Team Coordination, Cross-functional Communication, CRM, KPI Tracking, Data Management, Documentation, Event Coordination, Google Workspace, Google Sheets, Microsoft Excel, Microsoft Office, Airtable, Flowlu, SmartSuite, AI Tools, Make, n8n
About the Candidate
Coordinator with experience in operations, customer support, team coordination, and cross-functional communication. Currently supporting around 200 students, managing individual requests, coordinating solutions across teams, working with CRM systems and data, and monitoring progress and KPIs.
I also have experience in sales, team coordination, and client communication, as well as a medical background that strengthened my ability to work with people in high-pressure environments.
I am currently looking for opportunities as a Project Coordinator, Project Assistant, Operations Coordinator, Customer Success Specialist, Program Assistant, or Junior Project Manager, where I can apply my coordination and organizational experience and continue growing in project and operations management.
Skills
Project Coordination, Operations Coordination, Task Management, Process Coordination, Customer Success, Client Communication, Team Coordination, Cross-functional Communication, CRM, KPI Tracking, Data Management, Documentation, Event Coordination, Google Workspace, Google Sheets, Microsoft Excel, Microsoft Office, Airtable, Flowlu, SmartSuite, AI Tools, Make, n8n
Level of Education
Master's Degree
Date of Birth
February 6, 1998
Languages Spoken
Ukrainian (Native), English (B1 – Intermediate)
Work Experience
STUDENT SUCCESS COORDINATOR | Marketing Automation School (MASC)
Jan 2026 – Present
• Coordinate support for around 200 students, managing individual requests and organizational issues.
• Coordinate communication between students and internal teams to ensure timely resolution of requests.
• Maintain and organize data in CRM and learning platforms and monitor progress and KPIs.
• Coordinate and moderate 2–3 online events per month.
SALES COORDINATOR / ASSISTANT TO HEAD OF SALES | MASC
Jan 2025 – Jan 2026
• Coordinated daily work processes of a team of 5 sales managers.
• Monitored team KPIs, sales targets, tasks, and deadlines.
• Coordinated communication between the sales department and other teams during product launches and internal projects.
• Supported operational issue resolution and maintained team documentation.
SALES MANAGER | MASC
Oct 2023 – Dec 2025
• Managed client communication throughout the sales process and maintained structured CRM records.
• Consistently worked toward individual KPIs and sales targets, achieving 70–110% of monthly targets.
• Identified client needs, handled individual requests, and supported clients throughout the decision-making process.
MEDICAL REPRESENTATIVE | Pro-Farm
Jul 2022 – May 2023
• Maintained and organized a database of around 150 healthcare professionals.
• Independently planned and delivered 8–10 online presentations per day.
• Communicated with healthcare professionals, answered questions, and adapted communication to individual needs.
Additional clinical experience: Obstetrics & Gynecology Internship at Chernivtsi Regional Perinatal Center (2021–2024), including direct patient communication, documentation, teamwork, and work in a high-pressure clinical environment.
