If you are looking for an entry-level remote customer-service position, the Customer Service Representative 1 (CSR1) role at Secured Assist LLC may be worth considering.
The current listing states that previous call-center experience is preferred but not required, making it potentially suitable for applicants who are starting their careers.
Job Details
- Position: Customer Service Representative 1
- Company: Secured Assist LLC
- Work arrangement: Remote
- Employment: Full-time
- Pay: $15.36 per hour
- Experience: Call-center experience preferred, but not required
- Location: Texas, Arkansas, or Oklahoma
- Benefits: Medical, dental and vision plans, paid sick time, paid vacation, and paid federal holidays
What Does the Job Involve?
The Customer Service Representative is responsible for communicating with consumers regarding client accounts. The work includes handling incoming and outgoing calls, recording communications in the company’s systems, checking information for accuracy, and maintaining appropriate records.
The role can also involve basic office tasks and following company and client policies and procedures.
Because the position involves regular customer interaction, applicants should be comfortable communicating professionally and maintaining a helpful customer-service attitude.
Is Previous Experience Required?
According to the current listing, call-center experience is preferred but not required. This makes the position different from customer-service vacancies that require several years of previous experience.
The employer does, however, look for strong interpersonal and communication skills, professionalism, self-management, attention to rules and procedures, and fluency in English.
Therefore, someone without previous call-center employment may still be considered if they can demonstrate the other qualities the employer is seeking.
Work-From-Home Requirements
Working remotely does not mean that applicants can work without the necessary equipment.
The listing says applicants need a personal mobile device and a high-speed internet connection capable of connecting to the company’s assigned system using an Ethernet connection.
Before applying, make sure you can meet these technical requirements.
Salary and Benefits
The advertised base pay is $15.36 per hour. The listing also mentions an additional health-and-welfare benefit of $4.93 per hour, along with medical, dental and vision plans. Employees may also receive paid federal holidays, paid sick time and paid vacation.
Benefits and compensation are subject to the employer’s applicable terms and eligibility requirements.
Who Can Apply?
This is where applicants need to pay close attention.
Although the position is remote, the current listing specifically identifies Texas, Arkansas, or Oklahoma as the eligible locations. It is therefore not a worldwide work-from-home opportunity.
If you live outside these areas, including outside the United States, you should not assume that you are eligible for this particular vacancy.
Direct Application
The job listing instructs applicants to apply through Secured Assist’s own website.
Apply through Secured Assist Careers
The current job information also confirms that applicants should use the company’s Careers page to apply rather than sending an application through an unrelated recruiter.
The Secured Assist Customer Service Representative position could be an option for someone looking for full-time remote work without previous call-center experience. However, it is important to understand that “remote” does not mean “work from anywhere.” This particular vacancy is currently restricted to Texas, Arkansas, and Oklahoma.
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