AI Engagement Manager at Cprime

Cprime is an AI-first, people-focused consulting partner that combines strategic expertise with leading technology platforms to help businesses innovate, improve operational efficiency, and embrace AI-driven transformation.

Founded in 2003 and headquartered in the United States, Cprime serves clients worldwide, including more than 300 Fortune 500 companies.

Its expertise spans Atlassian, IBM Apptio, ServiceNow, cloud computing, data, and enterprise agility, helping organizations build intelligent workplaces where people and AI work together seamlessly.

Cprime is seeking an experienced Engagement Manager to oversee enterprise Moveworks implementations and AI-powered employee experience projects.

As the Engagement Manager, you will serve as the primary delivery lead and day-to-day point of contact for clients.

You will combine project and program management, consulting, technical coordination, and strategic leadership to ensure successful project delivery and measurable business outcomes.

You will collaborate with client stakeholders, internal delivery teams, Moveworks, ServiceNow, and other technology partners to turn business objectives into actionable implementation plans.

Your responsibilities will cover project scope, timelines, resources, budgets, risks, governance, organizational readiness, adoption, and overall customer satisfaction.

This position requires someone who understands both business and technology environments, can lead meaningful client discussions, identify potential challenges, coordinate technical teams, and drive projects toward successful completion.

You will not be expected to serve as the primary software developer or solution architect, but you should have sufficient technical knowledge to guide discussions and coordinate the right expertise.

Key Responsibilities

Lead Client Engagements

• Act as the primary delivery leader and trusted day-to-day contact for assigned clients.
• Build strong working relationships with executive sponsors, business stakeholders, technical teams, and technology partners.
• Translate customer objectives into clear project goals, priorities, implementation plans, and measurable success criteria.
• Lead client meetings, workshops, progress reviews, governance sessions, and escalation discussions.
• Identify challenges early, recommend practical solutions, and help stakeholders make informed decisions.
• Communicate project and technical information effectively to both technical and non-technical audiences.

Manage Project Delivery and Performance

• Develop and maintain project plans, milestones, timelines, dependencies, and delivery processes.
• Monitor project risks, issues, decisions, actions, assumptions, and dependencies.
• Coordinate consultants, architects, engineers, client resources, and external technology partners.
• Manage resource allocation, team assignments, onboarding, scheduling, and project transitions.
• Track project progress, resolve bottlenecks, and address delays or competing priorities.
• Ensure accountability through regular meetings, clear communication, and timely follow-ups.
• Oversee launch readiness, project stabilization, transition, and final delivery.

Oversee Project Scope, Budgets, and Financials

• Manage Statements of Work (SOW), contractual requirements, project deliverables, milestones, and acceptance criteria.
• Identify scope changes, additional requirements, and potential delivery gaps.
• Monitor project budgets, expenditure, forecasts, resource utilization, and financial risks.
• Work with account and practice leaders on contract extensions, change requests, and additional service opportunities.
• Maintain a balance between customer satisfaction and responsible commercial management.

Support Moveworks and AI Implementation

• Develop strong knowledge of Moveworks products, implementation processes, and technical architecture.
• Understand how Moveworks integrates with enterprise platforms such as ServiceNow, Microsoft 365, HR systems, knowledge repositories, and identity management solutions.
• Help clients identify and prioritize valuable AI and agentic AI use cases.
• Coordinate technical discovery sessions covering integrations, data, security, workflows, identity, and platform readiness.
• Identify technical and organizational challenges that could affect implementation or adoption.
• Work closely with architects, consultants, developers, and technical specialists to deliver successful solutions.

Drive User Adoption and Business Results

• Establish clear project objectives and measurable success indicators with clients.
• Ensure implementation plans include employee training, communication, organizational readiness, and ongoing adoption.
• Use testing, customer feedback, and platform usage data to identify opportunities for improvement.
• Help organizations achieve better employee experiences, increased automation, improved productivity, and operational efficiency.
• Support the transition from implementation to ongoing platform management, optimization, and future development.

Improve Internal Delivery Practices

• Document project lessons, reusable resources, implementation strategies, and best practices.
• Contribute to improving Cprime’s Moveworks implementation processes, templates, and delivery standards.
• Share customer feedback and project insights with internal teams and technology partners.
• Mentor team members and help maintain consistent service quality.
• Stay informed about developments in Moveworks, ServiceNow, enterprise AI, agentic AI, and implementation methodologies.

Qualifications and Requirements

• Extensive experience managing enterprise technology implementations, consulting projects, or SaaS delivery programs.
• Proven ability to lead client-facing projects from initial planning and discovery through implementation and final delivery.
• Strong project and program management skills, including budgeting, scheduling, resource management, risk assessment, and executive reporting.
• Experience coordinating cross-functional teams involving technical professionals, business stakeholders, vendors, and senior executives.
• Ability to organize complex projects and bring clarity to changing business requirements.
• Excellent consulting, communication, facilitation, and problem-solving skills.
• Technical understanding of APIs, integrations, enterprise platforms, data systems, identity management, security, and business workflows.
• Familiarity with enterprise AI, automation, digital employee experience, ServiceNow, IT service management, or related technologies.
• Strong written and verbal communication skills.
• Ability to work independently and take responsibility for project outcomes.
• Willingness to travel occasionally when required by client engagements.

Preferred Qualifications

• Previous experience implementing or managing Moveworks solutions.
• ServiceNow implementation or consulting experience.
• Knowledge of IT Service Management (ITSM), Employee Center, HR service delivery, digital workplace, or employee experience platforms.
• Experience with generative AI, large language models (LLMs), agentic AI, enterprise search, conversational AI, or intelligent automation.
• Experience with enterprise knowledge management and content readiness.
• Familiarity with integrations involving Microsoft 365, Teams, SharePoint, HR systems, and identity platforms.
• Professional services or consulting experience, including Statements of Work, change management, project forecasting, and multi-client delivery.
• Experience managing organizational change, technology adoption, and enterprise-wide rollouts.
• Relevant project management, program management, ServiceNow, or technology certifications.

What Success Looks Like

The successful candidate will build strong client relationships, maintain control over project scope and budgets, identify risks before they become major issues, and translate complex technical requirements into practical implementation plans.

You will ensure that projects deliver measurable business value, encourage long-term user adoption, and leave customers better equipped to manage and optimize their technology solutions.

Compensation

$60–$70 per hour

Compensation may vary based on factors such as experience, technical expertise, and location. Cprime provides the applicable compensation range for positions hired in designated U.S. locations.

Cprime is an equal opportunity employer committed to diversity, inclusion, and creating opportunities for individuals from all backgrounds.

All qualified applicants will receive consideration without discrimination based on legally protected characteristics.