Billing & Follow-Up Specialist at BetterHelp

BetterHelp is dedicated to breaking down the traditional barriers to therapy and making mental health care more accessible to people everywhere.

Established in 2013, the company has grown into the world’s largest online therapy service, offering convenient and affordable mental health support worldwide.

With a network of more than 30,000 licensed therapists, BetterHelp has helped millions of people prioritize their mental well-being and make meaningful changes in their lives.

As the demand for mental health services continues to rise, the company remains committed to expanding access to professional care.

About the Role

As a Billing and Follow-Up Specialist, you will join a newly established department responsible for submitting claims to insurance companies and following up on outstanding payments.

Working collaboratively with the team, you will help maintain effective billing procedures, streamline claims management, and maximize insurance reimbursements.

What We’re Looking For

The ideal candidate will have experience in the healthcare industry, particularly in provider-side revenue cycle operations.

A strong understanding of insurance claim submission and follow-up procedures is essential, along with general knowledge of claim denials and cash posting.

Excellent communication and teamwork skills will also be important in helping the new department establish efficient processes and achieve its goals.

Key Responsibilities

• Review and prioritize outstanding follow-up tasks involving claim corrections, edits, and communication with insurance payers.
• Investigate denied claims, identify the underlying issues, and resolve them promptly to enable resubmission or payment.
• Contact insurance companies to investigate claim processing delays and payment issues, determine their causes, and establish appropriate next steps.
• Analyze payment discrepancies to identify root causes and implement suitable resolutions.
• Document all follow-up activities clearly and accurately within the designated workflow system.
• Assist with transferring claims to team members responsible for denial management and cash posting when necessary.
• Coordinate with other departments, including Credentialing and Customer Success, to resolve outstanding issues efficiently.
• Monitor payer behavior, identify recurring trends, and share relevant findings with leadership.

What You Won’t Have to Worry About

Financial uncertainty: BetterHelp has established financial backing, allowing you to focus on your work and contribute to the company’s long-term growth.

Rigid job boundaries: You will have opportunities to contribute beyond your primary responsibilities, gaining exposure to product development, marketing, business strategy, and other areas of the organization.

Unhealthy workplace politics: The company promotes a positive, collaborative environment where mutual respect and constructive working relationships are valued.

Unsustainable workloads: BetterHelp emphasizes a healthy work-life balance while maintaining a strong commitment to performance and results.

Remote Work Arrangements

This is a remote position, and applicants across different time zones are welcome. The company operates on Pacific Standard Time (PST) and expects employees to attend occasional in-person gatherings at its San Jose, California, office, up to three times annually, in addition to one company-wide offsite.

Travel expenses are covered, and reasonable accommodations are available for employees who face unique circumstances that prevent them from traveling.

Qualifications and Requirements

• At least four years of healthcare industry experience, preferably in medical billing and insurance follow-up for healthcare providers.
• Knowledge of insurance claim submission procedures and common issues that delay claim acceptance or processing.
• Familiarity with cash posting, payment reconciliation, and factors that can delay payment processing.
• Experience working with healthcare professionals who provide mental health services and/or telehealth.
• Ability to adapt to changing priorities and help leadership establish effective operational procedures for a newly formed department.
• Willingness to work in an environment that encourages professional development, open feedback, independence, and accountability.
• A genuine interest in BetterHelp’s mission to provide accessible, affordable, personalized, and convenient online therapy.

Benefits and Perks

• Fully remote working arrangements, complemented by company-sponsored in-person gatherings.
• Competitive pay and eligibility for performance-based bonuses.
• Comprehensive wellness benefits, including free therapy and employee well-being programs.
• Medical, dental, and vision insurance.
• A 401(k) retirement plan with employer matching contributions.
• The opportunity to contribute to a service that positively impacts millions of lives.
• Access to the hardware and software needed to work efficiently and productively.
• A supportive workplace community that values collaboration and professional growth.

Salary and Compensation

The advertised salary for this position ranges from $33.00 to $38.46 per hour. In addition to base pay, the role is eligible for a performance bonus and a comprehensive benefits package, subject to applicable eligibility requirements.

Compensation is determined by several factors, including the position, work location, educational background, professional experience, and relevant certifications. The stated compensation information applies to full-time positions.