Central Reservations Agent at EOS

EOS Hospitality is looking for a customer-focused and detail-oriented Central Reservations Agent to join its team of hospitality professionals.

This remote position involves managing guest reservations across EOS Hospitality properties while delivering outstanding customer service and memorable guest experiences.

The successful candidate will play an important role in maximizing room revenue by providing helpful recommendations, handling reservations accurately, responding promptly to guest inquiries, and ensuring a seamless booking experience.

Key Responsibilities

• Create, manage, and confirm hotel and restaurant reservations across all EOS Hospitality properties through phone calls, emails, live webchat, PBX, and online booking platforms.
• Respond promptly to guest inquiries, understand their needs, and provide accurate information about accommodations, property facilities, locations, and nearby attractions.
• Offer personalized recommendations and suggestions to improve guest satisfaction and encourage bookings.
• Handle guest complaints professionally, resolve issues where possible, accommodate special requests, and escalate matters to management when necessary.
• Communicate with travel partners, including Online Travel Agencies (OTAs), tour operators, Airbnb, and VRBO.
• Process gift certificate orders when applicable.
• Follow all reservation procedures, financial guidelines, security requirements, hotel policies, and professional standards.
• Collaborate effectively with colleagues, supervisors, sales teams, and property managers.
• Assist with group reservations, rooming lists, billing arrangements, and other booking-related requirements.

Qualifications and Required Skills

• Strong customer service, sales, and communication abilities.
• Excellent spoken and written English.
• Previous hotel front desk or reservations experience is preferred.
• Good organizational, multitasking, and time-management skills.
• Proficiency in Microsoft Office applications.
• Ability to work flexible schedules, including different shifts, weekends, and public holidays.
• Professional attitude and the ability to manage guest interactions effectively.

Salary and Compensation

Hourly Pay: $18–$20, with additional monthly incentive opportunities.

The employer also lists a broader compensation range of $18–$24 per hour, depending on experience.

Physical Requirements

• Most duties are performed indoors in a temperature-controlled office environment.
• Ability to remain seated at a workstation for up to eight hours daily, with occasional standing and walking.
• Ability to move between hotel departments when required.
• Occasionally lift items weighing up to 50 pounds.
• Ability to perform tasks involving typing, writing, listening, speaking, walking, standing, and repetitive hand movements.
• Good near vision and depth perception.
• Sufficient finger dexterity to operate computers, printers, telephones, photocopiers, filing equipment, and other standard office tools.

About Kennebunkport Resort Collection

The Kennebunkport Resort Collection (KRC) is a hospitality group offering a diverse portfolio of luxury accommodations, boutique hotels, restaurants, and unique dining experiences throughout Kennebunk and Kennebunkport, Maine.

Its properties include Hidden Pond and Earth at Hidden Pond, Tides Beach Club, Cape Arundel Inn & Resort and Ocean Restaurant, Kennebunkport Inn and The Burleigh Restaurant, Cottages at Cabot Cove, The Grand Hotel and Rosella, The Boathouse Waterfront Hotel & Restaurant, Yachtsman Hotel & Marina Club, and Lodge on the Cove and The Dory.

Employee Benefits and Perks

Kennebunkport Resort Collection provides a comprehensive benefits package designed to support employees’ health, financial security, and professional development.

Benefits include:

• Employer-subsidized medical, dental, and vision insurance.
• Company-funded $25,000 life insurance coverage and $1,000 monthly disability coverage.
• Optional disability, life, accidental death and dismemberment (AD&D), critical illness, and accident insurance.
• Health and wellness benefits, including prescription and gym membership discounts.
• Generous paid time off, including employer-paid leave and immediate vacation accrual.
• Flexible work arrangements and a supportive work-life balance.
• Three or more months of paid parental leave for eligible new parents.
• 401(k) retirement plan with an employer match of up to 4% of salary.
• Competitive compensation, annual performance reviews, and salary adjustments.
• Discounted hotel stays for employees and immediate family, with rates starting at $59 per night at participating EOS Hospitality properties.
• 50% discounts on food and beverages at participating properties.
• Additional restaurant benefits for managers through an annual Gold Card allowance.
• Discounted accommodation rates through New England Inn & Resort Association partners.
• Career development, professional training, and tuition reimbursement opportunities.
• Relocation assistance to temporary employer-provided housing.
• Incentive opportunities for hourly and management positions.
• A welcoming and supportive workplace culture.
• Company-funded Employee Assistance Program offering personal and mental wellness resources.

Why Work With Kennebunkport Resort Collection?

Join a team of passionate, creative, and dedicated hospitality professionals committed to delivering exceptional guest experiences.

KRC promotes innovation, accountability, collaboration, and problem-solving at every level of the organization. The company also prioritizes diversity, equity, and inclusion across its operations.

Through its KRC Cares initiative, employees have opportunities to participate in community projects, including toy drives, beach cleanups, and charitable activities.

The company also supports local organizations through its Community Impact program, which contributes a 1% Impact Fee toward initiatives such as affordable housing, wildlife habitat protection, and youth development.

Employees also benefit from customized learning and career advancement opportunities, including annual conferences, mentorship programs, internships, educational reimbursement, and company-sponsored leadership development.