Client Relations Coordinator

LVH is a premier luxury home chartering service serving an exclusive global clientele. The company connects trusted homeowners with discerning guests who value sophistication, exceptional service, and memorable experiences. Through carefully curated stays, comprehensive in-home services, exclusive property management, expert advisory solutions, and modern technology, LVH delivers highly personalized luxury experiences.

Under general supervision, the Client Relations Coordinator will provide direct operational and administrative support to the Client Relations Management team, helping ensure seamless client communication, accurate lead management, and an exceptional customer experience throughout the sales process.

Essential Functions

• Manage initial client communications across multiple channels, including email, telephone, and chat.
• Create, update, and maintain detailed client profiles within the CRM system.
• Assess and qualify inbound leads by reviewing client backgrounds, preferences, expectations, and requirements.
• Identify suitable high-value opportunities and assign qualified leads to Client Relations Directors.
• Provide ongoing support to the Client Relations team throughout each stage of the deal-closing process.
• Maintain accurate, complete, and properly organized client and lead information within the CRM.
• Track and monitor lead sources to provide useful insights for marketing activities and future campaigns.
• Conduct research and prepare relevant documentation based on individual client requirements.
• Prepare Pricing and Availability Check (PAC) templates according to client needs.
• Communicate with property owners and managers to confirm availability, pricing, terms, and other important details.
• Assist with the preparation of customized client proposals according to provided instructions.
• Submit completed proposals to the Team Lead and/or Director for review and approval.
• Handle additional duties and related responsibilities assigned by the Client Relations Director – Operations.

Skills & Qualifications

• At least 3 years of relevant experience within hospitality, travel, concierge services, executive support, or a related field.
• Previous experience working with luxury or high-net-worth clients is preferred but not mandatory.
• A Bachelor’s degree is required.
• Excellent written and verbal English communication skills.
• Strong proficiency with CRM platforms, Google Workspace, and other productivity and organizational tools.
• Excellent multitasking and time-management abilities, with the capacity to work effectively under deadlines.
• Good understanding of customer service principles and professional service standards.
• Strong team player who collaborates effectively with colleagues to accomplish shared objectives.
• Ability to appreciate and work effectively with diverse perspectives, ideas, and professional strengths.
• Strong sense of accountability, ownership, and responsibility, with consistently high standards of performance.