Content Designer II at Affirm

Affirm is a financial technology company transforming how people shop, pay, and manage their finances.

Through its innovative payment solutions, Affirm enables consumers to make purchases and spread payments over time with transparent terms, predictable repayment schedules, and no hidden fees.

The company is committed to making financial services more accessible, straightforward, and customer-focused.

By combining technology, thoughtful design, and responsible financial solutions, Affirm helps customers make confident and informed financial decisions.

Job Overview

Affirm is seeking a talented and detail-oriented Content Designer II to join its growing product team. This fully remote opportunity is open to eligible candidates based in the United Kingdom.

The successful candidate will play an important role in creating intuitive, accessible, and engaging digital experiences across Affirm’s web platforms and mobile applications.

This position goes beyond traditional content writing. You will help shape how customers interact with financial products by developing effective content strategies, improving user journeys, simplifying complex information, and ensuring every customer interaction communicates clearly and consistently.

Working alongside product designers, engineers, researchers, product managers, and other specialists, you will contribute to the development of digital products that prioritize usability, transparency, and customer satisfaction.

The role is particularly suitable for a creative and analytical professional who enjoys solving communication challenges, improving digital experiences, and translating complicated financial concepts into simple, meaningful content.

Key Responsibilities

1. Content Design and User Experience

• Develop clear, engaging, and customer-friendly content for Affirm’s websites, mobile applications, and digital financial products.

• Create and refine UX copy, including navigation labels, onboarding instructions, payment information, notifications, error messages, and customer communications.

• Improve user journeys by ensuring content is logically structured, easy to understand, and aligned with customer expectations.

• Contribute to information architecture, content hierarchy, and product navigation to create seamless digital experiences.

• Simplify complex financial terminology and processes without compromising accuracy or regulatory requirements.

2. Product Development and Collaboration

• Collaborate with Product Design, Product Management, Engineering, Research, Brand, Legal, Compliance, and Customer Experience teams.

• Participate in product discovery, brainstorming sessions, design workshops, and usability reviews.

• Work with cross-functional teams throughout the product development process, from initial concepts to product launch and continuous improvement.

• Provide content recommendations that support business objectives while prioritizing customer understanding and accessibility.

• Communicate content decisions clearly and incorporate feedback from relevant stakeholders.

3. Content Strategy and Optimization

• Develop thoughtful content strategies that improve customer engagement, product usability, and overall user satisfaction.

• Analyze customer feedback, research findings, usability testing, and performance data to identify opportunities for improvement.

• Support experimentation and testing initiatives to determine which content approaches deliver better customer experiences.

• Ensure product communications maintain a consistent tone, style, and messaging across different platforms.

• Identify opportunities to improve existing content and reduce unnecessary complexity in customer interactions.

4. Design Standards and Continuous Improvement

• Contribute to Affirm’s content design guidelines, writing standards, and reusable content patterns.

• Support the development of scalable content systems that maintain consistency across products.

• Participate in design critiques, content reviews, and knowledge-sharing activities.

• Collaborate with other content designers to improve internal processes and strengthen the company’s content design practices.

• Promote accessibility, inclusive language, and customer-centered communication throughout the product development process.

Qualifications and Requirements

Applicants should meet the following requirements:

• At least 2 years of professional experience in content design, UX writing, content strategy, information architecture, or a related discipline.

• Demonstrated experience creating content for websites, mobile applications, or other digital products.

• A strong professional portfolio showcasing UX writing, content strategy, and successfully launched digital experiences.

• Excellent written communication, editing, proofreading, and storytelling skills.

• Good understanding of user experience principles, usability, information architecture, and accessibility standards.

• Ability to organize complex information into clear, concise, and actionable content.

• Experience collaborating with designers, product managers, researchers, engineers, and other business stakeholders.

• Strong analytical thinking, problem-solving abilities, and attention to detail.

• Ability to manage assigned projects independently while collaborating effectively with a wider team.

• Confidence presenting content recommendations, explaining design decisions, and responding constructively to feedback.

• Familiarity with customer research, experimentation, and data-informed product improvements.

Additional Skills That Will Give You an Advantage

Although not mandatory, the following experience will be beneficial:

• Previous work in financial technology, banking, financial services, or other regulated industries.

• Experience designing content for native iOS or Android applications.

• Knowledge of design systems and reusable content components.

• Familiarity with customer lifecycle communications, including emails, push notifications, and SMS.

• Experience using AI-powered tools to support content development and optimization.

• Understanding of compliance requirements when communicating financial information.

Salary and Compensation

Affirm offers a competitive compensation package designed to reward employees based on their skills, experience, location, and contributions.

New employees typically begin near the lower end of the advertised salary range, depending on their qualifications and relevant experience.

The final compensation package may also include company equity and other benefits, subject to eligibility.

Employee Benefits

Affirm provides a comprehensive benefits package that supports employees’ health, financial well-being, professional development, and work-life balance.

Health and Medical Coverage

Affirm provides 100% subsidized medical insurance premiums for eligible employees and their dependents, alongside dental and vision coverage.

Monthly Technology and Wellness Allowances

Employees may receive monthly stipends to support their remote working arrangements, technology requirements, health, and personal wellness.

Flexible Paid Time Off

The company offers flexible time-off arrangements and generous holiday allowances, allowing employees to recharge and maintain a healthy work-life balance.

Employee Stock Purchase Plan

Eligible employees can participate in Affirm’s Employee Stock Purchase Plan, providing an opportunity to purchase company shares at a discounted price.

Remote Work Flexibility

Affirm operates a remote-first working model, allowing employees to perform most of their responsibilities remotely within their designated country of employment.

Professional Growth and Development

Employees work with experienced professionals across design, technology, financial services, and product development, creating opportunities for continuous learning and career advancement.

Work Location and Arrangement

This position is designated as remote within the United Kingdom. Candidates should be eligible to work in the UK and meet Affirm’s employment requirements.

Although the position supports remote working, occasional in-person meetings or company activities may be required. New employees will also be invited to participate in an in-person onboarding experience.

Please note: This is a UK-based remote opportunity, not a worldwide remote position.

Equal Employment Opportunity

Affirm is committed to maintaining an inclusive, respectful, and supportive workplace. The company welcomes applications from qualified candidates with different backgrounds, experiences, and perspectives.

Reasonable accommodations are available to candidates with disabilities throughout the recruitment and interview process.

How to Apply

Interested and qualified candidates should apply through Affirm’s official careers website.

Applicants should prepare an updated CV or résumé highlighting relevant content design experience, alongside a professional portfolio demonstrating UX writing, content strategy, and digital product projects.