Customer Onboarding Specialist

Hireframe is hiring a Customer Onboarding Specialist to support a fast-growing online management software platform serving gyms, martial arts schools, yoga studios, and other fitness and wellness businesses.

The platform is already trusted by thousands of businesses, and this role will focus on helping new customers successfully transition onto the software.

You will guide customers through data migration, account configuration, product training, and implementation to ensure they have everything they need to build a successful long-term relationship with the company.

This is an exciting opportunity to join the onboarding function at an important stage of growth. As the second Onboarding Specialist on the team, you will work closely with the existing Onboarding Specialist and the Vice President of Customer Success to improve processes, establish onboarding standards, and develop scalable playbooks.

The company has also secured a $32.5 million growth investment from Five Elms Capital, providing additional resources to support its next stage of expansion.

Key Responsibilities

As a Customer Onboarding Specialist, you will:

• Manage the onboarding process for approximately 20–40 new customers each month using phone calls, email, and video meetings.
• Assist customers with migrating their existing information using data export and import tools.
• Evaluate each customer’s specific business requirements and recommend appropriate platform configurations.
• Train new customers and their employees on the platform’s features and functionality.
• Deliver an efficient, professional, and positive customer launch experience.
• Serve as a connection between customers and the Product team by communicating feedback, challenges, and product needs.
• Identify potential onboarding problems early and proactively work toward solutions.
• Manage customer concerns and escalations professionally when necessary.
• Work closely with the Vice President of Customer Success to develop and improve onboarding systems, processes, documentation, and playbooks.

Requirements

The ideal candidate should have approximately 2–4 years of relevant professional experience in areas such as customer onboarding, training, customer service, implementation, or project management.

Candidates should also demonstrate:

• A genuine interest in helping customers achieve successful outcomes.
• Experience handling data migration and working with Microsoft Excel.
• Strong project-management and organizational abilities.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• The ability to manage multiple customer implementations and priorities simultaneously.
• Confidence using workplace technologies such as CRM platforms, Slack, and other remote collaboration tools.
• The ability to work effectively within a fast-paced and continuously evolving organization.
• The capacity to quickly understand new software products and develop strong product expertise.

About Hireframe

Hireframe provides nearshore and offshore staffing solutions to organizations looking to build talented distributed teams.

The company operates as a remote-first organization with team members located across the United States, Mexico, and the Philippines. Hireframe focuses on creating a supportive working environment where team members can develop their skills, advance professionally, and succeed in their careers.

Benefits

Eligible team members may receive benefits including:

• Permanent remote-work flexibility.
• Paid time off.
• Annual performance bonuses.
• Access to dedicated professional coaches for additional guidance and skill development.
• Opportunities for continued learning and career advancement.

Professional Development and Culture

Hireframe places a strong emphasis on employee development and long-term professional success. Team members receive opportunities to strengthen their skills while working within a collaborative distributed environment.

The company also shares career opportunities, workplace insights, and industry information through its social media channels and online content.

Hireframe’s founders, Mike and Tyler, also host the What Worked podcast, featuring conversations with founders, executives, business leaders, and some of the company’s clients about their experiences building and growing successful organizations.