Customer Service Representative at Domino’s

Domino’s is seeking a friendly and dependable Customer Service Representative (CSR) to support customers and assist with day-to-day store operations.

This is a hands-on position that combines customer service, order processing, food preparation, cash handling, and general store responsibilities. It can provide a flexible opportunity for individuals looking for part-time or full-time work, including those balancing employment with school or other commitments.

Domino’s provides in-store training and support to help new team members learn the role and become confident with store procedures.

Career Development

A Customer Service Representative position can be the beginning of a longer career with Domino’s. Many employees have progressed from customer-facing positions into management and, in some cases, franchise ownership.

Team members have opportunities to develop practical experience in customer service, restaurant operations, teamwork, sales, and food preparation while exploring advancement opportunities within the organization.

Key Responsibilities

As a Customer Service Representative, your responsibilities may include:

• Providing friendly, professional, and efficient customer service.
• Taking customer orders by telephone and in person.
• Accurately entering and processing orders using the store’s computer or touchscreen system.
• Responding appropriately to customer questions and concerns.
• Handling cash and providing customers with the correct change.
• Identifying appropriate opportunities to recommend additional products.
• Preparing Domino’s pizzas and other menu items according to established quality standards.
• Following portion-control procedures.
• Preparing ingredients and other food products.
• Maintaining high standards of hygiene and food safety.
• Restocking ingredients and supplies.
• Moving delivered products from receiving areas into appropriate storage locations and walk-in coolers.
• Assisting with inventory and completing related documentation.
• Operating store equipment safely and correctly.
• Cleaning equipment, workstations, and other areas of the restaurant.
• Supporting other team members as necessary during busy periods.

Communication Skills

Candidates should be able to:

• Understand and follow written instructions accurately.
• Communicate clearly and professionally with customers and coworkers.
• Take and process orders accurately over the telephone and in person.
• Listen carefully to customer requests and respond appropriately.
• Work effectively as part of a team in a fast-paced environment.

Essential Skills & Abilities

Successful candidates should have:

• Basic mathematical skills, including the ability to add, subtract, multiply, and divide accurately.
• The ability to handle money and provide correct change.
• Strong verbal, written, and telephone communication skills.
• Basic computer skills and the ability to enter orders using a keyboard or touchscreen.
• Good hand-eye coordination and the ability to perform tasks quickly and accurately.
• Strong attention to detail.
• The ability to follow established food-quality and safety standards.
• The ability to remain productive during busy or stressful periods.
• Good judgment and basic problem-solving skills.
• The ability to work independently as well as collaboratively with other team members.

Working Environment

The position involves working in an active restaurant environment where conditions may vary throughout the shift.

Team members may experience:

• Different temperatures throughout the restaurant, including cold walk-in coolers and warmer food-preparation areas.
• Heat generated by ovens and other cooking equipment.
• Food aromas and exposure to ingredients such as cornmeal.
• Limited working spaces in certain areas, including walk-in coolers.
• Hot surfaces and kitchen equipment.
• Sharp edges and moving mechanical equipment.
• Occasional exposure to changing weather conditions while completing outdoor duties such as removing trash.

Employees must follow all applicable workplace and food-safety procedures when operating equipment or completing assigned duties.

Training & Support

New Customer Service Representatives receive in-store training and guidance from managers and experienced team members.

The training is designed to help employees understand customer service expectations, food preparation procedures, equipment operation, order processing, workplace safety, and other responsibilities before performing them independently.