Customer Service Representative
G126 is an international travel services company providing customers with convenient access to airline bookings, hotel reservations, and car rental services across destinations worldwide.
The company supports travelers across Europe, the Americas, and other international markets, helping customers plan and manage their travel arrangements efficiently.
Role Summary
G126 is looking for a professional and customer-focused Customer Service Representative to join its team.
The successful candidate will serve as a key point of contact for customers, providing timely assistance with enquiries, bookings, complaints, and other travel-related needs.
This position requires someone with excellent communication skills, patience, attention to detail, and the ability to resolve customer concerns professionally.
The Customer Service Representative will work closely with other departments to ensure customers receive accurate information and a smooth experience from their initial enquiry through the completion of their travel arrangements.
Key Responsibilities
The Customer Service Representative will respond to customers through phone calls, email, and in-person interactions, providing clear and accurate information about available travel packages, flight and hotel bookings, visa processes, car rentals, and other related services.
The role also involves processing new bookings, cancellations, and modifications in accordance with established company procedures.
Customer complaints and service issues should be handled professionally, with appropriate solutions provided or matters escalated when necessary.
The successful candidate will maintain accurate records of customer enquiries, transactions, complaints, and resolutions.
They will also coordinate with the bookings, visa processing, accounts, and other relevant teams to ensure requests are handled efficiently.
Regular follow-up with customers will be required to confirm satisfaction, obtain feedback, address outstanding concerns, and contribute to the company’s customer satisfaction and retention goals.
Requirements
Candidates should possess an OND, HND, or Bachelor’s Degree in a relevant discipline, with approximately 1–3 years of experience in customer service or a related position.
Applicants should have excellent written and verbal communication skills, strong interpersonal abilities, and a professional, customer-focused attitude.
The ability to manage multiple requests, remain organized, and work effectively under pressure is important for this position.
Proficiency in Microsoft Word, Excel, and Outlook is required. Previous experience using travel booking platforms or customer relationship management (CRM) software will be an added advantage.
Candidates should also demonstrate strong problem-solving abilities and careful attention to detail.
Compensation & Benefits
The position offers a monthly salary of ₦180,000–₦250,000 during the probation period, depending on the candidate’s experience and qualifications.
Additional benefits include performance-based incentives, career development opportunities, travel-related perks, pension contributions, and HMO coverage.
Application Deadline
Applications should be submitted on or before 23 October 2026.
How to Apply
Interested and qualified candidates should click the Apply button to submit their application.
Applicants submitting their application by email should use “Customer Service Representative” as the email subject.