Customer Service – Sales Representative

TSI-CXBPO, a member of the TSI family of companies, is seeking enthusiastic, motivated, and customer-focused individuals to join its growing team as Remote Customer Service Representatives.

This opportunity is ideal for individuals who enjoy helping customers, solving problems, and delivering exceptional service while working from the comfort of their homes.

As a Customer Service Representative, you will handle customer inquiries, provide accurate account information, resolve concerns, and recommend relevant products and services that meet customers’ needs.

The company offers a supportive, team-oriented environment where employees can develop valuable professional skills, explore career advancement opportunities, and earn performance-based incentives.

Employee Benefits

Successful candidates will have access to several employment benefits, including:

• 100% Remote Work: Enjoy the flexibility of working from home.
• Paid Training: Receive structured training to prepare you for your responsibilities.
• Career Development: Opportunities for professional growth and advancement.
• Performance Bonuses: Potential monthly and quarterly incentives based on sales results and achievement of established performance targets.
• Health Benefits: Access to medical, dental, and vision insurance plans.
• Retirement Benefits: 401(k) retirement savings plan with employer matching.
• Paid Time Off: Eligible employees receive paid holidays and vacation benefits.
• Supportive Work Environment: Collaborate with a team committed to employee development and customer satisfaction.

Key Responsibilities

As a Remote Customer Service Representative, your responsibilities will include:

• Respond to incoming customer calls and provide professional assistance with questions, complaints, and service-related concerns.
• Explain account information, payment details, account status, and available service options clearly and accurately.
• Identify customer needs and recommend suitable additional products and services, including water heaters, surge protection solutions, and residential electrical wiring services.
• Promote relevant products and services during qualifying customer interactions to support sales objectives.
• Assist customers with overdue or delinquent accounts while following applicable state regulations and company procedures.
• Maintain accurate customer records by documenting conversations, account updates, and resolutions in the company’s systems.
• Resolve customer concerns efficiently while maintaining a positive and professional attitude.
• Follow federal and state regulations, company policies, and established customer service procedures.
• Meet individual and team performance expectations, including customer satisfaction, productivity, and quality standards.
• Communicate effectively with customers and internal teams to ensure successful service delivery.

Performance Expectations

The successful candidate will be expected to achieve established performance indicators, including:

• Call Handling Efficiency: Maintain acceptable average inbound call handling times without compromising service quality.
• Quality Assurance: Meet customer service quality standards through accurate, professional, and helpful interactions.
• Productivity: Maintain required call volumes, schedule adherence, and other operational targets.
• Sales Performance: Identify appropriate opportunities to recommend additional services and contribute toward established sales goals.
• Attendance and Reliability: Maintain consistent attendance and punctuality throughout assigned shifts.

Qualifications and Requirements

Applicants should possess the following qualifications and skills:

• A high school diploma or equivalent qualification is required.
• Previous experience of one to two years in a call center or customer service environment is preferred.
• Excellent verbal communication, interpersonal, and active listening skills.
• Strong organizational abilities with attention to detail.
• Ability to prioritize tasks, manage workloads, and meet deadlines.
• Professional telephone etiquette and effective customer interaction skills.
• Proficiency in Microsoft Office applications and the ability to learn new software systems quickly.
• Strong problem-solving skills and the ability to handle challenging customer situations calmly.
• Ability to work independently while maintaining productivity in a remote environment.
• Commitment to reliable attendance and compliance with assigned work schedules.
• A customer-first attitude with the confidence to recommend relevant products and services.

Remote Work and Internet Requirements

Since this is a work-from-home position, applicants must have a reliable internet connection that meets the company’s technical standards.

Minimum internet requirements:

• Broadband internet connection.
• A wired internet connection is mandatory.
• Wireless connections, including Wi-Fi and mobile hotspots, are not permitted.
• DSL and dial-up connections are not accepted.
• Minimum download speed: 25 Mbps.
• Minimum upload speed: 20 Mbps.

Applicants should be prepared to provide internet speed test results to demonstrate compliance with these requirements.

Equal Employment Opportunity

TSI-CXBPO is committed to providing equal employment opportunities to all qualified applicants and employees.

Employment decisions are made without discrimination based on race, color, religion, gender, age, national origin, marital status, sexual orientation, veteran status, genetic information, disability, or any other characteristic protected by applicable federal, state, or local laws.

How to Apply

Interested and qualified candidates are encouraged to submit their applications through TSI-CXBPO’s official recruitment platform.

Applicants should ensure they meet the educational, technical, and remote work requirements before applying.

Join TSI-CXBPO and take the next step toward building a rewarding career in remote customer service.