Flight Booking Assistant

FlyNaija is a Nigerian domestic flight comparison platform that helps travellers compare fares across multiple airlines before making a booking.

As our operations continue to grow, we are looking for a dedicated Flight Booking Assistant who enjoys helping customers, communicates clearly, and pays close attention to detail.

This is a full-time, fully remote position open to candidates living anywhere in Nigeria.

You will work online each day, communicate with customers through phone, WhatsApp and email, and collaborate with a small, hands-on operations team focused on making domestic travel easier for Nigerian travellers.

About the Role

As a Flight Booking Assistant, you will support customers throughout their flight-booking journey.

You will help travellers search for domestic flights, compare available fares and airlines, understand their options, complete bookings, and receive the information they need before departure.

You will also follow up on incomplete bookings, assist with booking changes and escalate payment, airline or technical issues when necessary.

Key Responsibilities

• Assist customers with domestic flight searches using the FlyNaija platform.
• Compare available flights, fares, routes and airlines to help customers understand their options.
• Clearly explain seat classes, baggage allowances, fares and other relevant travel information.
• Guide customers through the booking process from beginning to completion.
• Follow up with customers who have incomplete or abandoned bookings.
• Verify passenger names, travel dates and contact information before bookings are completed.
• Make outbound calls when additional information or confirmation is required.
• Respond professionally to customer enquiries through phone, WhatsApp and email.
• Send booking confirmations and important travel information.
• Keep booking records accurate and up to date.
• Follow up with travellers before departure when necessary.
• Inform customers promptly about relevant changes affecting their bookings.
• Assist with booking changes and cancellation requests.
• Escalate airline-related issues, payment disputes and technical problems to the appropriate operations team.
• Protect customer information and maintain confidentiality at all times.
• Work closely with the FlyNaija Operations Team to provide customers with a consistent and reliable experience.

What a Typical Day May Look Like

Your day could begin by reviewing new booking requests and customer enquiries. You may respond to WhatsApp messages and emails, call customers to confirm their travel details, compare available flights and explain the most suitable options.

You might help a traveller complete a flight booking from Abuja to Lagos, update internal booking records, send confirmations to customers, handle a last-minute change or cancellation request, and escalate an urgent payment issue to the operations team.

Because customer needs vary from day to day, the role requires flexibility, organisation and the ability to manage several enquiries or bookings efficiently.

What We Are Looking For

The ideal candidate should have:

• Strong written and spoken English communication skills.
• Professional telephone etiquette and a clear speaking voice.
• Excellent customer service skills and a genuine interest in helping people.
• Strong attention to detail.
• Good organisational and multitasking abilities.
• A reliable high-speed internet connection.
• A laptop or desktop computer in good working condition.
• A smartphone capable of making and receiving calls.
• The ability and willingness to make outbound customer calls when required.
• The ability to work independently in a fully remote environment with minimal supervision.
• The ability to manage multiple customer enquiries and bookings simultaneously.
• The ability to quickly learn airline booking systems and internal tools.
• Residency in Nigeria.

Added Advantages

Previous experience is not required in all of the areas below, but having experience in any of them can strengthen your application:

• Customer service or customer support.
• Travel, aviation or hospitality.
• Sales, ticketing or reservations.
• CRM or customer-support software.
• Managing customer enquiries through WhatsApp.
• Familiarity with Nigerian airports, domestic routes and airline operations.

What FlyNaija Offers

Work Arrangement: Fully Remote – Work from anywhere in Nigeria

Successful candidates will also receive structured onboarding and practical training, hands-on experience in the travel industry, opportunities for continuous learning and development, performance recognition, and potential career growth within a growing company.

You will join a friendly, collaborative team while gaining valuable exposure to Nigeria’s domestic aviation and travel industry.