Key Account Manager at Marqeta

Marqeta is looking for an experienced Key Account Manager to oversee one of its major global strategic customers.

In this position, you will act as the main contact for routine business activities, client requests, and ongoing account coordination.

You will work alongside teams across the company to maintain efficient operations, provide timely updates, and deliver a consistently excellent customer experience.

You will establish trusted relationships with stakeholders throughout the client’s organisation, identify ways to improve service delivery, and uncover opportunities to expand the partnership.

By understanding the customer’s changing objectives and collaborating with internal specialists, you will help resolve challenges, streamline workflows, and strengthen the account’s long-term performance.

Marqeta follows a Flexible First approach, allowing employees to work remotely or from a company office. This position is available for remote work.

The Impact You’ll Make

In this role, you will contribute to strategic account growth, customer satisfaction, and effective collaboration across the business.

• Continuous Learner: Develop a thorough understanding of customer operations, Marqeta’s platform, payment technologies, and broader industry developments. Ask insightful questions to uncover needs and identify opportunities.
• Strategic Problem-Solver: Use your knowledge and experience to challenge existing approaches constructively, introduce fresh perspectives, and develop practical solutions to complex business problems.
• Data-Driven Planner: Evaluate account performance using relevant metrics, establish growth objectives, and monitor progress to ensure that account strategies deliver measurable results.
• Relationship Builder: Connect customers, partners, and internal teams to encourage collaboration, share expertise, and advance initiatives that benefit the business.
• Payments Industry Specialist: Bring an established understanding of financial technology and payment services, or demonstrate a strong commitment to deepening your expertise in this rapidly evolving sector.

Who You Are

The ideal candidate will bring extensive experience managing enterprise relationships, strong commercial judgement, and the ability to work effectively with global customers.

• More than 10 years of experience in global enterprise account management within the payments industry, including at least three years overseeing global strategic accounts.
• Strong technical understanding and the ability to explain sophisticated products, systems, and processes in clear, accessible language.
• Practical experience with card issuance and payment processing.
• Familiarity with high-growth fintech businesses and financial services organisations.
• Excellent written, verbal, presentation, interpersonal, and email communication skills.
• Demonstrated success developing and implementing strategic account plans.
• A solid understanding of market developments, emerging technologies, and the competitive environment.
• Knowledge of banking, payment infrastructure, or financial technology.
• A collaborative, adaptable, proactive, and solutions-oriented working style.

Key Skills and Competencies

• Experience expanding strategic enterprise accounts and developing sustainable customer relationships.
• Ability to manage multinational clients and coordinate stakeholders across different regions.
• A successful track record of identifying upselling and cross-selling opportunities and generating additional revenue based on customer requirements.
• Experience working with banking operations teams and external financial partners to complete important business submissions and operational initiatives.
• Confidence leading business reviews, interpreting performance data, and using evidence to guide account decisions.

Recruitment Process

Candidates can generally expect the following stages:

1. Submit an application.
2. Participate in an introductory video interview with a recruiter.
3. Meet the hiring manager through a video call.
4. Complete a virtual interview session involving approximately three to four interviews.
5. Deliver a presentation as part of the evaluation process.
6. Attend a final discussion with the sales leader.
7. Receive an offer if selected.

The exact sequence may vary during recruitment.

Compensation and Benefits

Marqeta uses a location-based compensation model to reflect differences in the cost of living across the United States. Its compensation structure includes three geographic categories:

• National: The standard compensation level for most US locations.
• Premium: A higher range for selected higher-cost locations, such as Los Angeles and Seattle.
• Premium Plus: The highest tier, covering particularly expensive markets such as the San Francisco Bay Area and New York City.

The annual on-target earnings (OTE) package combines a fixed salary with performance-based variable compensation. The advertised structure is 70% base salary and 30% variable compensation.

Advertised annual on-target earnings

US compensation tier	Annual OTE
National	$173,700–$217,100
Premium	$188,000–$235,000
Premium Plus	$204,300–$255,400

Actual compensation depends on factors such as experience, relevant skills, and work location. OTE includes variable earnings and is not the same as guaranteed base salary.

Employee benefits

Marqeta offers a range of benefits designed to support employees’ health, financial security, flexibility, and professional development, including:

• Several health insurance plan options.
• Flexible paid time off.
• Retirement savings plans with employer contributions and after-tax contribution options.
• Equity opportunities in a publicly traded company and an employee stock purchase programme.
• Family-building assistance, fertility benefits, and up to 20 weeks of parental leave.
• Access to therapy, financial guidance, career coaching, and legal advice.
• A monthly allowance to help support remote work.
• Annual development funding for learning and career growth.

About Marqeta

Marqeta is a financial technology company focused on transforming how money moves. Its modern card-issuing infrastructure enables businesses to create payment card programmes, authorise transactions, and manage payment operations with real-time flexibility and control.

The company supports well-known brands across commerce, transportation, digital finance, and consumer services, including Block, Cash App, Affirm, Instacart, DoorDash, Uber, and Walmart.

Through its payment technology, Marqeta helps businesses build innovative financial products and improve access to modern payment services.

Employees have the opportunity to work alongside teams developing financial infrastructure for the evolving digital economy.

Marqeta’s Core Values

Put Customers First: Understand customers’ objectives, recognise their challenges, and deliver products and services that support their success. Build lasting trust through consistent service.

Act with Integrity: Take ownership of responsibilities, make responsible decisions, and deliver dependable results for customers and partners.

Make Things Simpler and Better: Stay curious, explore new approaches, and find more effective ways to solve problems and improve existing processes.

Succeed Together: Encourage different viewpoints, collaborate across teams, and create an environment where people can contribute and achieve shared goals.

Deliver Meaningful Results: Work with focus, adaptability, and a sense of purpose to achieve high-quality outcomes efficiently.

Equal Opportunity, Accessibility, and Privacy

Marqeta is committed to providing an inclusive workplace and equal employment opportunities. Employment decisions are made without discrimination based on legally protected characteristics, including race, religion, sex, age, national origin, disability, sexual orientation, gender identity, veteran status, and other characteristics protected by applicable law.

Qualified candidates with criminal histories are also considered in accordance with relevant legal requirements.

Applicants who require reasonable accommodations during the application, assessment, or interview process can submit a request through Marqeta’s accommodation request form.

Personal information collected during recruitment is handled according to the company’s Applicant Privacy Notice. Additional privacy information is available for California residents.

To help maintain a fair and consistent interview process, candidates are asked to keep their cameras switched on during video interviews.

How to Apply

Visit Marqeta’s official careers website to review the position details, confirm current availability, and submit your application.

Location note: Although the position offers remote work, Marqeta’s geographic compensation structure is based on US locations. Candidates residing outside the United States should confirm their eligibility with the employer before applying.