Lead Automations Analyst

High Level is an AI-powered, all-in-one white-label sales and marketing platform designed to help agencies, entrepreneurs, and businesses strengthen their digital presence and accelerate growth.

The platform provides businesses with the tools they need to attract prospects, nurture leads, convert customers, and develop long-term customer relationships. High Level supports a rapidly expanding global community of more than 2 million businesses, including agencies, consultants, entrepreneurs, and organizations across a wide range of industries.

As of mid-2025, High Level processes more than 4 billion API requests and over 2.5 billion messaging events every day. Its technology infrastructure manages approximately 470 terabytes of data across five databases, operates through more than 250 microservices, and supports over 1 million hostnames.

Our People

High Level has a distributed workforce of more than 1,500 team members across 15+ countries, operating within a remote-first environment.

Beyond developing software, the company is building a global community centered around innovation, collaboration, creativity, and meaningful impact. High Level promotes a workplace where new ideas are encouraged, employees have opportunities to contribute, and people remain at the center of the company’s culture regardless of where they work.

Our Impact

High Level’s technology plays an important role in helping millions of businesses communicate with customers and generate new opportunities.

As of mid-2025, the platform powers more than 1.5 billion messages, contributes to the generation of over 200 million leads, and facilitates more than 20 million conversations every month for the businesses using its technology.

Behind these figures are organizations building stronger customer relationships, expanding their operations, and growing their businesses with the support of High Level’s platform.

About the Role

High Level is seeking a Lead Automations Analyst to join its Customer Success — Programs & AI Innovation team.

This is a senior individual contributor position focused on transforming Customer Success challenges into practical AI-powered solutions. You will take business needs from the initial idea through solution design, development, implementation, rollout, and continuous improvement.

The solutions you develop will operate within ORA, High Level’s internal AI platform, and directly support advisors and customers during critical stages of the customer journey.

Your work may include developing pre-call intelligence briefs that identify potential adoption risks before customer conversations begin, creating real-time guidance systems that recommend appropriate next actions during calls, implementing post-call evaluation workflows that identify coaching opportunities, and building transcription-driven follow-up automations that help ensure customer issues and commitments are properly addressed.

While the Quality Analyst II is responsible for evaluating and assessing these AI workflows, the Lead Automations Analyst is primarily responsible for designing and building them.

What High Level Is Looking For

The ideal candidate combines strong AI solution-design fundamentals with the ability to independently transform operational problems into scalable automation and AI workflows.

High Level is looking for someone who can take substantial ownership of projects and is prepared to help establish and shape an important AI automation function within the Customer Success organization.

Although the position carries the title “Lead,” it is not a people-management role. Instead, the title reflects the level of responsibility, technical ownership, strategic influence, and scope expected from the successful candidate.

The position also provides room for continued professional growth, making it particularly suitable for someone with a strong foundation in AI and automation who is ready to take responsibility for increasingly complex and business-critical solutions.

Equal Employment Opportunity

High Level is an Equal Opportunity Employer and maintains employment practices consistent with applicable equal opportunity and affirmative action requirements.

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Any demographic information collected for these purposes is maintained separately from application materials and is not used when making hiring decisions.

Candidates are encouraged to review High Level’s Privacy Policy before submitting their information.