Payments Manager at Airbnb

Airbnb was founded in 2007 when two hosts welcomed three guests into their San Francisco home.

Since then, the platform has expanded to more than 5 million hosts who have collectively welcomed over 2 billion guest arrivals across nearly every country worldwide.

Every day, hosts provide distinctive accommodations and experiences that help guests connect with local communities in meaningful and authentic ways.

The Community You Will Join

Airbnb is transforming how people experience travel and accommodation by creating personalized, locally inspired, and authentic experiences for hosts and guests worldwide.

Through its global platform, Airbnb connects millions of people annually in support of its mission to create a world where everyone can feel a sense of belonging.

To support this worldwide community, Airbnb is developing a robust global payments infrastructure that spans 191 countries and 63 currencies.

The platform works with numerous payment providers and financial institutions, processing billions of dollars annually across Airbnb’s business operations.

As the platform continues to expand, Airbnb will establish new payment partnerships, develop licensed payment entities in various markets, and introduce innovative payment experiences and financial solutions for hosts and guests.

The overarching objective is to deliver transparent, convenient, and familiar payment services that empower individuals, entrepreneurs, and communities across its global marketplace.

The Difference You Will Make

Airbnb is looking for an experienced and commercially minded Payments Partnerships Manager to lead the strategy, execution, and performance of its global host payout partnerships across more than 200 markets.

Reporting to the Head of Payment Partnerships, you will play a vital role in ensuring hosts receive payments reliably, efficiently, compliantly, and in accordance with Airbnb’s broader business and platform objectives.

You will oversee business development, commercial negotiations, and strategic relationship management across a portfolio of high-value payment partners.

By prioritizing measurable impact and long-term collaboration, you will help shape Airbnb’s partner ecosystem, negotiate and optimize commercial agreements, and influence the expansion and improvement of host payout capabilities worldwide.

A Typical Day

Strategic Partner Leadership

• Develop and refine the host payout partnership strategy in collaboration with Payments, Product, Compliance, Finance, and other relevant teams, ensuring broad market coverage, strong performance, and alignment with Airbnb’s strategic and financial priorities.
• Identify suitable payment partners across different markets, negotiate new agreements, and revisit existing partnerships to improve cost efficiency, reliability, geographic reach, and innovation.
• Lead the execution of global payout agreements by designing commercial arrangements, navigating regional regulatory requirements, and negotiating contracts that support Airbnb’s changing business needs.

Relationship Management and Performance

• Build and maintain strategic relationships with banks, financial institutions, payment processors, and other essential partners, engaging senior executives to strengthen collaboration and position Airbnb as a valued client.
• Evaluate partner performance, identify service gaps and growth opportunities, and coordinate cross-functional initiatives to resolve challenges and improve commercial terms.
• Conduct strategic business reviews and serve as a key escalation contact for resolving operational issues, performance concerns, and partnership misalignment.

Global Payments Strategy and Influence

• Support the continued expansion of Airbnb’s payout infrastructure by ensuring partnership decisions account for regional requirements, market dynamics, cost considerations, and regulatory environments.
• Collaborate with Legal, Treasury, Risk, Product, Engineering, and Global Operations teams to ensure partnership execution supports Airbnb’s global payments strategy.
• Monitor developments across the payments industry and broader economy that could affect international transactions, proactively identifying opportunities and recommending strategies to mitigate potential risks.

Your Expertise

• At least 10 years of experience in payments or fintech, including a minimum of 8 years in strategic partnerships, business development, or enterprise account management.
• A strong track record of leading commercial negotiations and managing multimillion-dollar partnerships while balancing customer experience, innovation, and financial performance.
• Demonstrated ability to develop and implement partnership strategies that deliver measurable business growth and operational improvements.
• Extensive knowledge of international payment methods, financial products, and cross-border payout solutions.
• A solid understanding of payment cost structures, including interchange fees, chargebacks, foreign exchange, and treasury flows, with experience leveraging partner relationships to optimize costs.
• Experience managing partnership disputes, resolving escalations, and navigating complex commercial relationships across multiple markets and regulatory environments.
• Practical experience with international payments, particularly within marketplace businesses or digital platform ecosystems.
• Experience advising internal stakeholders at platform-based organizations on partner selection, integration, and enablement strategies.
• Familiarity with regulatory authorities and regulated financial partners operating in cross-border payout markets.
• An MBA or an equivalent advanced degree is an added advantage.

Your Location

This position is eligible for remote work within the United States. Occasional visits to an Airbnb office or participation in company offsites may be required, as agreed upon with your manager.

To qualify for remote employment through Airbnb Payments, Inc., a subsidiary of Airbnb, Inc., candidates must reside in a state where the entity is registered. Currently approved states include Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington.

The list of eligible states may change over time. Candidates residing in states not currently listed should check for updates.

If the position is employed through another Airbnb entity, the recruiter will provide details about the applicable remote-work locations.

Our Commitment to Inclusion and Belonging

Airbnb is committed to attracting and supporting talent from a wide range of backgrounds and experiences.

The company recognizes that diverse perspectives encourage innovation, strengthen engagement, and contribute to the development of better products, services, and solutions. All qualified candidates are encouraged to apply.

Please include your full name, the position you are applying for, and details of the accommodation needed to support your recruitment process.

Candidates are encouraged to use this contact address when a disability prevents them from completing the online application process.

Equal Employment Opportunity

Airbnb is an equal opportunity employer that values diversity, inclusion, and belonging. All applicants are considered without discrimination based on race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other characteristic protected by applicable law.

How We’ll Take Care of You

Airbnb’s job titles may cover multiple career levels. Individual base compensation is determined by several factors, including relevant training, transferable skills, professional experience, business requirements, and prevailing market conditions.

The stated salary range may be revised as business needs and market conditions evolve. Depending on eligibility, the overall compensation package may also include performance bonuses, equity awards, employee benefits, and Airbnb travel credits.

Reasonable Accommodations

Airbnb is committed to providing reasonable accommodations for applicants with disabilities throughout the recruitment process.

If you require assistance or an accommodation, please inform your recruiter when contacted about the position.