Remote Account Follow-Up Representative at Harris Computer

Harris Computer is seeking a skilled and detail-oriented Account Follow-Up Representative II to manage and resolve outstanding insurance balances on hospital patient accounts.

The successful candidate will play an important role in supporting healthcare revenue cycle operations by investigating unpaid claims, coordinating with insurance providers, and ensuring that outstanding balances are addressed promptly and accurately.

This position requires the ability to navigate multiple hospital systems, conduct account research, analyze insurance claims, and apply intermediate-level expertise to resolve both straightforward and complex billing issues.

The representative will work closely with third-party payors to obtain relevant information, address claim discrepancies, and determine the appropriate next steps toward securing payment.

This fully remote opportunity is open to candidates residing anywhere in the United States.

Salary and Benefits

The position offers an hourly wage of $18–$26, depending on qualifications and experience.

Employees may also receive the following benefits:

• Three weeks of vacation and five personal days.
• Comprehensive medical, dental, and vision insurance beginning on the first day of employment.
• Employee stock ownership opportunities.
• Retirement savings plans with RRSP/401(k) matching programs, subject to eligibility.
• Lifestyle rewards and other employee benefits.
• Remote work flexibility and opportunities for professional development.

AI and Innovation Mindset

MEDHOST values the use of emerging technologies to improve workflows, strengthen customer service, and achieve better business outcomes.

Candidates should demonstrate curiosity, adaptability, and a willingness to incorporate artificial intelligence tools into their daily responsibilities.

The successful applicant should be comfortable using AI-enabled technologies, including digital copilots, conversational AI assistants, and automation tools, to solve problems, improve efficiency, and streamline routine tasks while maintaining sound judgment and complying with applicable security, privacy, and regulatory requirements.

Key Responsibilities

As an Account Follow-Up Representative II, you will be responsible for the following duties:

• Follow up promptly on hospital patient accounts with outstanding insurance balances, including verifying claim payment status, rebilling insurers, correcting financial classifications when necessary, and documenting resolution activities.
• Process an average of 40–50 assigned accounts per workday, depending on workload and payor requirements.
• Review and address assigned insurance denials and zero-payment reports within 24 hours of receipt.
• Obtain additional demographic details, clinical documentation, medical records, authorizations, and insurance information required to facilitate claim payment.
• Update patient account systems accurately and maintain complete records of research and follow-up activities.
• Organize daily assignments, prioritize competing responsibilities, and manage time effectively to meet departmental deadlines.
• Identify recurring denial patterns, payment discrepancies, and insurance-related issues, collaborating with internal teams to develop appropriate resolutions.
• Prepare straightforward claims for reconsideration and appeals when required.
• Support leadership in managing accounts receivable and resolving outstanding insurance balances within 90 days after patient discharge.
• Communicate with third-party insurance providers to investigate unpaid claims, clarify outstanding requirements, and secure appropriate resolutions.
• Assist with onboarding and training new employees while providing guidance and support to less experienced representatives.
• Research accounts with outstanding insurance balances and direct them through the appropriate workflows.
• Review account adjustments and recommend changes in accordance with insurance payor policies, company procedures, and client guidelines.
• Participate in projects and special assignments designed to meet contractual service commitments and improve operational performance.
• Collaborate with other departments to resolve workflow challenges, project concerns, and account-related issues.
• Support the implementation and ongoing effectiveness of the MEDHOST Quality Management System while complying with applicable regulatory requirements.
• Follow relevant quality management procedures and complete required role-based training throughout the year.
• Assist management with special projects, additional responsibilities, and other duties as assigned.

Administrative Responsibilities

• Record and submit working hours accurately within established departmental deadlines.
• Maintain current knowledge of insurance payors, reimbursement practices, and applicable collections regulations.
• Stay informed about industry developments through independent study, professional training, and educational programs.
• Attend and actively participate in team meetings and departmental discussions.
• Respond promptly and professionally to emails, telephone calls, voicemails, Microsoft Teams messages, and correspondence from patients, agencies, healthcare facilities, and other relevant parties.
• Protect confidential patient information and comply with all applicable HIPAA privacy and security requirements.
• Perform assigned duties professionally while adhering to company policies, procedures, and service standards.

Technical and Work Environment Requirements

Candidates must have:

• Reliable high-speed internet service with a minimum download speed of 300 Mbps and unlimited data.
• A smartphone capable of supporting a multi-factor authentication (MFA) application.
• The ability to work effectively in a remote environment while maintaining productivity, communication, and data security standards.

Qualifications and Skills

The ideal candidate should possess the following qualifications and competencies:

• A high school diploma or equivalent qualification.
• At least three years of experience in a related field.
• Knowledge of healthcare revenue cycle processes and the factors affecting insurance reimbursement.
• Familiarity with insurance follow-up procedures and fundamental healthcare reimbursement methodologies.
• Proficiency in using telephone systems for incoming and outgoing calls.
• The ability to access and handle protected health information (PHI) in accordance with departmental responsibilities and established guidelines.
• Strong numerical skills and the ability to perform accurate arithmetic calculations.
• Excellent verbal and written communication skills, sound judgment, tact, initiative, and resourcefulness.
• Strong organizational skills, attention to detail, and the ability to manage multiple assignments simultaneously.
• The ability to maintain concentration over extended periods and consistently produce accurate work.
• The capacity to work independently and collaboratively with colleagues across different departments.
• Strong interpersonal skills and the ability to build productive relationships with peers, clients, business partners, and senior leadership.
• Flexibility, a positive attitude, and the ability to remain professional and effective in high-pressure situations.
• The ability to learn new systems quickly and develop proficiency within a reasonable timeframe.
• The ability to understand and follow verbal and written instructions.
• Working knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint.
• A customer-focused approach and commitment to delivering quality service.
• The ability to complete assigned work independently while meeting departmental standards and expectations.

About MEDHOST

Founded in 1984 and headquartered in Franklin, Tennessee, MEDHOST is a healthcare technology company that provides software solutions to hospitals and other healthcare organizations across the United States.

Its offerings include electronic health records, financial management systems, and patient engagement technologies designed to help healthcare providers improve clinical operations, administrative efficiency, and patient care.

In January 2024, MEDHOST was acquired by N. Harris Computer Corporation, strengthening its position within the healthcare information technology sector.

About Harris Computer

Harris Computer is a provider of mission-critical software solutions serving organizations across multiple industries, including utilities, local government, education, public safety, and healthcare.

As a wholly owned subsidiary of Constellation Software Inc., Harris focuses on acquiring, developing, and supporting specialized software businesses.

The company emphasizes long-term growth through continued investment in its people, technology, products, and portfolio of businesses.

Through its network of specialized software companies, Harris helps organizations maintain essential services and improve operational performance.

How to Apply

Interested applicants should review the official employer careers website for the current vacancy, complete eligibility requirements, and application instructions.

Important: This is a U.S.-based remote position. Although employees can work remotely, applicants should confirm that they meet the employer’s U.S. location and employment eligibility requirements before applying.