Remote Administrative Assistant at MMPC

MMPC is a professional pest management company headquartered in New York, providing reliable pest control services to residential and commercial clients throughout New York City.

The company is currently seeking a highly organized, proactive, and detail-oriented Remote Administrative Assistant to support its daily business operations, manage customer communications, and coordinate administrative responsibilities across various departments.

The ideal candidate will have previous administrative experience, excellent English communication skills, and the ability to handle multiple tasks efficiently while working independently in a fast-paced remote environment.

Key Responsibilities

1. Administrative and Operational Support

• Provide daily administrative assistance to management and internal departments.
• Organize and manage emails, calendars, documents, and business records.
• Maintain accurate customer information and update internal databases.
• Prepare reports, spreadsheets, and other administrative documents.
• Monitor pending assignments and ensure timely follow-ups.
• Assist in maintaining organized administrative procedures and records.

2. Customer Service and Account Management

• Respond promptly and professionally to customer inquiries through phone calls and emails.
• Assist customers with appointment bookings, service requests, and account-related questions.
• Provide updates on ongoing requests and follow up on outstanding customer concerns.
• Maintain positive customer relationships to encourage satisfaction and retention.
• Identify opportunities to recommend additional services when appropriate.

3. Scheduling and Team Coordination

• Schedule and coordinate customer appointments and technician assignments.
• Maintain effective communication between field technicians, customer service teams, and management.
• Track operational activities and ensure outstanding tasks are completed on schedule.
• Address appointment conflicts and assist in resolving scheduling challenges.
• Support smooth communication and coordination across departments.

4. CRM, Billing, and Record Management

• Update customer profiles, service histories, and follow-up activities in CRM systems.
• Assist with invoice processing, payment reminders, and basic billing tasks.
• Prepare and organize service reports, compliance documents, and operational records.
• Ensure customer information and digital documentation remain accurate and properly maintained.
• Support efficient recordkeeping and administrative workflows.

Job Requirements

Candidates should possess the following qualifications and skills:

• Excellent written and verbal English communication skills, preferably at a native or near-native level.
• Previous experience in administrative assistance, office management, operations coordination, or a related position.
• A bachelor’s degree is preferred, while additional professional qualifications are an advantage.
• Strong organizational abilities and exceptional attention to detail.
• Excellent interpersonal and customer service skills.
• Proficiency in Microsoft Office applications and Google Workspace.
• Ability to manage competing priorities and meet deadlines.
• Experience working with spreadsheets, digital platforms, and administrative software.
• Ability to work independently with minimal supervision.
• Reliable internet access and a suitable home office environment.

Preferred Qualifications

Additional consideration may be given to candidates with:

• Experience providing administrative support to managers or multiple departments.
• Previous experience working in a fully remote administrative position.
• Knowledge of customer account management, appointment scheduling, and billing procedures.
• Familiarity with CRM software, particularly HubSpot.
• Experience working with service-oriented businesses or similar organizations.

Salary and Working Conditions

Hourly Pay: $10–$15 USD, depending on experience and qualifications.

Estimated Weekly Earnings: $400–$600 USD, based on 40 paid hours.

Estimated Monthly Earnings: Approximately $1,733–$2,600 USD, based on 40 paid hours per week.

Employment: Full-Time, Fully Remote.

Working Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time.

The position provides an opportunity to work remotely with an established company based in New York.

Note: Actual earnings depend on the number of paid working hours. The employer has not specified whether the daily schedule includes an unpaid break.

Why Work at MMPC?

Joining MMPC means becoming part of a professional and supportive team that values efficiency, collaboration, accountability, and excellent customer service.

Employees have the opportunity to contribute to essential business operations while developing their administrative, communication, and organizational skills.

MMPC encourages team members to demonstrate initiative, take responsibility for their work, and contribute positively to the company’s continued success.

How to Apply

Interested and qualified candidates should submit an updated resume written in English, clearly outlining their relevant administrative experience, educational background, technical abilities, and familiarity with office management software.

Applicants are encouraged to highlight their experience in customer service, scheduling, CRM management, and remote administrative support.

Important: Although this position is advertised as fully remote, applicants should confirm any country-specific hiring restrictions and their ability to work Eastern Time business hours before applying.