Remote Call Center Representative at Opus

Opus Inspection, Inc. is a global leader in the automotive technology services industry, specializing in software-driven solutions and electronic hardware.

The company is committed to making the world cleaner and safer by delivering effective vehicle inspection solutions through innovative technology, customer-focused service, and operational excellence.

Opus helps its state partners comply with strict U.S. Environmental Protection Agency (EPA) clean air regulations by managing vehicle inspection programs, maintaining vehicle information databases, and developing innovative solutions for remote vehicle monitoring.

Job Purpose

The Customer Support Representative will assist company clients and customers by answering inquiries, providing technical support, coordinating technician dispatches, and processing parts orders.

The successful candidate will use professional communication skills to support management in delivering excellent customer service and maintaining high customer satisfaction.

Key Responsibilities

• Respond to customer inquiries by phone regarding company-supported software applications.
• Provide assistance and technical support for company products and services.
• Use internal tools and systems to coordinate and dispatch field technicians appropriately.
• Answer general questions from motorists about vehicle inspection programs.
• Assist motorists with additional service-related needs and inquiries.
• Provide support for inbound sales calls and customer requests.
• Compose and respond to emails using clear, professional, and courteous language.
• Assist with on-the-job training for new team members within the department.
• Provide computer orientation and basic system guidance to new employees.
• Perform other duties and responsibilities as assigned by management.

Requirements and Qualifications

• High school diploma or equivalent, with basic reading, writing, and arithmetic skills.
• Ability to learn new software applications, products, and procedures to provide effective customer support.
• Previous customer service experience is preferred.
• Spanish-speaking skills are an advantage but are not required.
• Reliable home internet access with at least one Ethernet port is required.

Working Conditions

This is primarily a work-from-home position that requires one week of initial in-office training, along with occasional visits to the office as needed.

The role operates under standard office working conditions, with most responsibilities performed using a company-provided telephone and computer.

Employees must also be available to participate in a rotating Saturday shift schedule.