Remote Customer Care Representative at MTM Health

At MTM Health, providing transportation is about more than getting people from one place to another.

It is about delivering personalized service, showing compassion, and ensuring every individual receives the support they deserve.

MTM Health are seeking enthusiastic, customer-oriented professionals who are committed to making a positive difference.

Joining MTM Health means becoming part of a team whose work helps communities overcome barriers to healthcare and access essential services.

We encourage fresh ideas, teamwork, continuous learning, and professional development, creating an environment where employees can grow while contributing to a meaningful mission.

Why Work at MTM Health?

• Make a positive impact on people’s lives every day.
• Work with a team that appreciates your ideas and contributions.
• Join an organization recognized for maintaining high customer service standards that exceed NCQA requirements.
• Be part of a company offering multilingual support services around the clock, every day of the year.

If you are ready to contribute to a meaningful cause while developing your career, apply today and help MTM Health make a difference in communities nationwide.

Position Details

• Job Title: Customer Care Representative
• Location: Remote – Hawaii, USA
• Work Arrangement: 100% Remote
• Employment Type: Full-Time
• Hourly Pay: $18.00

What Does the Role Involve?

The Customer Care Representative serves as a primary point of contact and represents MTM Health in every customer interaction. Responsibilities may expand as the employee gains experience and develops additional skills.

The role focuses mainly on handling incoming calls from members, clients, and healthcare facilities.

Representatives should be prepared to manage approximately 60–80 calls daily, with call volumes typically increasing on Mondays.

Success in this position requires strong communication skills, patience, attention to detail, and the ability to deliver helpful service in a fast-paced environment.

Qualifications and Technical Requirements

To be considered for this position, applicants must meet the following requirements:

• Currently reside in Hawaii, USA.
• Have at least one year of call centre experience.
• Possess a minimum of six months of customer service experience.
• Demonstrate basic typing and computer skills, with the ability to navigate multiple systems efficiently.
• Have reliable high-speed internet through cable, DSL, or fibre, with minimum speeds of 3 Mbps upload and 30 Mbps download. Wireless internet connections and Wi-Fi air cards are not permitted.
• Maintain a quiet, dedicated home workspace free from distractions, including caregiving responsibilities during working hours.

Your Potential. Our Mission.

At MTM Health, employees play an important role in helping people overcome barriers to essential services.

We believe progress comes from sharing ideas, communicating openly, supporting one another, and remaining focused on the people who depend on us.

Our workplace encourages collaboration, professional development, and continuous improvement. Every team member has an opportunity to contribute, develop new skills, and help shape the future of our services.

We are committed to building a workplace where employees feel supported, valued, and empowered to achieve their full potential.

Benefits and Rewards

MTM Health recognises the dedication of its employees by offering a comprehensive rewards package designed to support their professional and personal well-being.

Eligible benefits include:

• Health, dental, and vision insurance.
• Life and disability insurance.
• A 401(k) retirement savings plan with company matching.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Wellness programmes with incentives.
• Voluntary and supplemental insurance plans.

Additional Employee Perks

Employees may also have access to:

• Pay-on-demand options.
• Paid time off and holiday pay.
• A birthday holiday.
• Maternity and paternity leave.
• Continuing education reimbursement.
• Employee discounts through the MTM Perks programme.
• Career development and advancement opportunities.

MTM Health believes that supporting employees and their families is essential to building a strong, successful organisation.

Its people-first benefits programme is designed to provide support throughout different stages of employees’ lives and careers.

For further information, visit the MTM Health Benefits website.

Equal Employment Opportunity

MTM Health is an equal opportunity employer committed to fostering an inclusive workplace that respects and values individual differences.

All qualified applicants are considered for employment without discrimination based on race, colour, religion, s*x, s*xual orientation, gender identity, age, national origin, disability, veteran status, family or marital status, economic or political status, or any other characteristic protected by applicable law.