Remote Digital Communications Officer at HFT

At Hft, our mission is to help people with learning disabilities live the best lives possible.

We pursue this goal by advocating for positive change, delivering personalized support and developing innovative solutions that promote independence and improve quality of life.

HFT are seeking a creative, digitally skilled and enthusiastic Digital Communications Officer to join our External Communications team.

This is an excellent opportunity for someone who enjoys creating compelling content, connecting with diverse audiences and using digital communication to make a meaningful difference.

If you are passionate about storytelling, digital engagement and purpose-driven communications, this role offers the chance to use your expertise to support a cause that matters.

About the Role

Reporting to the Senior External Communications & Media Manager, the Digital Communications Officer will be responsible for developing, managing and delivering engaging digital content across Hft’s website, social media platforms, email communications and other online channels.

You will play a key role in strengthening the organisation’s digital presence, communicating its mission and engaging audiences through creative, accessible and impactful content.

Working collaboratively with internal teams and external website contractors, you will contribute to website improvements, coordinate digital projects and analyse performance data to identify opportunities for growth and increased engagement.

Key Responsibilities

In this role, your responsibilities will include:

• Creating engaging digital content, including website articles, social media posts, graphics, videos and animations.
• Managing social media content scheduling and developing innovative ways to share Hft’s stories, increase awareness and connect with audiences.
• Maintaining and improving website content, ensuring accessibility, search engine optimisation (SEO) and high publishing standards.
• Coordinating website development projects with external contractors, including preparing briefs, communicating requirements and overseeing delivery.
• Supporting integrated digital communications campaigns across multiple platforms and channels.
• Monitoring website and social media performance using Google Analytics and other digital tools, translating data into practical recommendations.
• Managing multiple content requests, advising colleagues on digital best practices and identifying opportunities to improve online engagement.
• Collaborating with communications and marketing colleagues to deliver campaigns and support wider organisational objectives.

About You

You are a creative, organised and proactive communications professional with a strong understanding of digital content creation and audience engagement.

You can adapt your communication style to reach different audiences, manage competing priorities and build productive working relationships with colleagues and external partners.

You are comfortable taking ownership of projects, working independently when required and contributing ideas that improve the effectiveness of digital communications.

Essential Skills and Experience

The ideal candidate will have:

• Experience producing digital content for websites, social media, email and other online platforms.
• Experience contributing to website improvements, digital projects or integrated communications campaigns.
• Excellent written and verbal communication skills, combined with strong visual design capabilities using Canva or similar creative software.
• A sound understanding of content management systems, social media platforms, website accessibility and SEO principles.
• The ability to interpret digital analytics and use performance insights to improve content and engagement.
• Strong organisational and project management skills, with the ability to balance competing deadlines and manage stakeholder expectations effectively.
• A proactive and collaborative working style, with the ability to work independently and handle sensitive information with professionalism and discretion.

Why Work at Hft?

Joining Hft means becoming part of an organisation where your work contributes to a meaningful social purpose.

As Digital Communications Officer, you will help amplify the voices of people with learning disabilities, share inspiring stories and raise awareness of the issues affecting their lives.

Hft’s work is guided by four core values:

• Diverse: Promoting equity, diversity and inclusion in everything we do.
• Kind: Demonstrating compassion, understanding and respect.
• Positive: Working together to find solutions and create meaningful progress.
• Visionary: Championing opportunities and helping people with learning disabilities achieve the best lives possible.

If you want to combine your digital communications expertise with a commitment to positive social change, Hft offers an opportunity to make your skills count.

Working Arrangements

This is a national hybrid position, involving a combination of remote working and regular travel to Hft services and other organisational locations.

Candidates should be comfortable travelling as required by the role.

Recruitment Process

Application deadline: 2 November 2026

Following submission of your application, you will be invited to an initial pre-screening telephone call with a member of Hft’s Recruitment team. Successful candidates will then progress to the formal interview stage.

Interviews will be conducted via Microsoft Teams with the Hiring Manager and a member of Hft’s Executive Team.

Hft is committed to fostering an inclusive workplace where everyone has the opportunity to thrive.

Applications are welcomed from people of all backgrounds and experiences, and reasonable adjustments will be provided throughout the recruitment process where necessary.