Remote Wellness Coach at ClearWellness

ClearWellness is committed to enhancing the quality of life of seniors and providing valuable support to their caregivers.

By combining certified health and wellness coaching with smart technology, the company helps older adults maintain their independence while giving families greater confidence and peace of mind.

ClearWellness uses technology and personalized wellness support to monitor and improve the emotional, physical, and social well-being of seniors living independently or in senior care facilities.

The company also helps reduce the stress experienced by family caregivers, including adult children, by addressing seniors’ changing needs.

Serving a growing population of older Americans and their caregivers, ClearWellness focuses on supporting seniors in care facilities and independent living environments.

The company operates as a subsidiary of ClearCaptions, a leading provider of telephone captioning services.

Learn more at clearwellness.com.

The Type of People We Seek

ClearWellness welcomes individuals who:

• Enjoy variety, embrace challenges, and adapt to changing priorities.
• Thrive in fast-paced work environments.
• Are natural problem-solvers who value continuous learning and teamwork.
• Take initiative, think creatively, and seek innovative solutions.
• Have a growth mindset and strong relationship-building skills.
• Demonstrate the company’s core values of Integrity, Accountability, Collaboration, Service, and Quality.

Position Summary

The Wellness Coach builds meaningful relationships with senior customers, helping them improve their well-being, maintain independence, and enjoy a better quality of life at home.

The role also involves providing family caregivers with valuable insights into the wellness and needs of their loved ones.

Using Remote Patient Monitoring (RPM) technology, wellness surveys, sensor data, and other relevant information, the Wellness Coach identifies potential concerns and provides timely, proactive or responsive support to seniors and their families.

Successful candidates receive comprehensive training, including a company-sponsored Wellness Coach Training and Certification Program.

Key Responsibilities

• Review customer profiles, CRM records, wellness dashboards, and other relevant data to guide personalized communications and support.
• Use available information to promote seniors’ independence, improve their quality of life, and provide reassurance to caregivers.
• Assess situations promptly and make appropriate decisions during routine interactions and emergencies.
• Contact emergency services when necessary, following established ClearWellness procedures.
• Help seniors and caregivers develop practical wellness goals and strategies.
• Build trusting, supportive relationships with seniors and their family members.
• Manage incoming and outgoing calls, document customer interactions, and respond through email, text, and chat channels.
• Identify opportunities to improve products, workflows, and service procedures.
• Meet established weekly and monthly performance, service-level, and customer satisfaction targets.
• Maintain customer accounts, update records, answer questions about features and usage, and ensure a positive service experience.

Required Qualifications and Skills

• High school diploma or equivalent required; additional education or a college degree is preferred. Relevant experience combined with education may also be considered.
• At least one year of experience in healthcare, Remote Patient Monitoring (RPM), or a home-based care environment.
• A suitable home office with reliable, high-speed internet access.
• Strong English communication skills, including reading, writing, speaking, and listening.
• Patience, empathy, and compassion when assisting older adults, particularly seniors aged 75 and above.
• Ability to troubleshoot problems and identify solutions over the phone.
• Strong collaboration skills, including supporting colleagues and contributing to shared team goals.
• Excellent organization, time management, and multitasking abilities.
• Ability to work independently, manage competing priorities, and meet deadlines.
• Professional judgment, discretion, and a commitment to protecting confidential information.
• Dependable attendance and willingness to work flexible schedules, including weekends when required.
• Proficiency in Microsoft Office, CRM platforms, and virtual collaboration tools such as Microsoft Teams and Slack.

Preferred Qualifications

• Certification as a Health Coach or Wellness Coach. Candidates without certification may receive company-sponsored training through ClearCaptions within six months of their hire date.
• Previous experience in a call center or dispatching environment.
• Experience building rapport with seniors, gathering relevant information, and providing coaching or guidance through employment or volunteer work.
• Ability to understand and explain complex information clearly and concisely to older adults.
• Familiarity with enterprise business support systems and process improvement methodologies.

Physical Requirements and Work Environment

ClearCaptions provides reasonable accommodations to qualified individuals with documented disabilities, as required by the Americans with Disabilities Act (ADA) and applicable state and local laws, unless doing so would create an undue hardship.

Employees who need accommodations should contact the People Department to begin the interactive process.

The role requires clear and effective telephone communication with individuals who have hearing loss. Employees must use a company-provided or approved headset to maintain appropriate audio quality.

Employees should be comfortable performing the following activities for extended periods:

• Sitting, standing, and walking: approximately 90–100% of the workday.
• Keyboarding: approximately 90–100% of the workday.
• Viewing computer monitors, tablets, and mobile phones: approximately 70–90% of the workday.

Work arrangement: 100% remote, with work performed from home.

Salary and Benefits

Hourly pay: $19–$20.

The final rate will depend on the candidate’s qualifications, relevant experience, and business needs, taking into account market conditions and internal compensation considerations.

Application Process

ClearCaptions’ talent acquisition team personally reviews applications rather than relying solely on automated screening.

Applicants whose qualifications align with the position can expect to hear from the team regarding potential next steps.