Senior UX/UI Designer at Protective

The work we do makes a meaningful difference in the lives of millions of people, and you can be part of that impact.

At Protective, we help customers prepare for life’s uncertainties by providing financial protection and peace of mind when they need it most.

No matter your role, you’ll contribute to a mission that helps people feel more secure about their future.

Role Overview

Protective is seeking an experienced Senior UX/UI Designer to create intuitive, accessible, and consistent digital experiences that meet customer expectations and support business goals.

In this role, you will transform user research, customer behavior insights, business needs, and technical requirements into effective end-to-end digital experiences.

You’ll collaborate with teams across UX Research, Digital, Marketing, Creative, Technology, and other business functions to shape customer journeys, develop information architecture, establish interaction patterns, and build scalable design solutions.

The ideal candidate has a strong user-centered design approach, enjoys simplifying complex processes, and is passionate about delivering seamless digital experiences across Protective’s platforms.

Key Responsibilities

• Lead UX design projects for complex digital products and experiences, from initial research and concept development through final implementation.
• Convert user insights, research findings, business objectives, and technical requirements into practical design strategies.
• Map complete customer journeys and user flows, identifying challenges and opportunities to improve usability.
• Collect and assess user requirements in collaboration with business stakeholders and cross-functional teams.
• Develop information architecture, sitemaps, wireframes, process flows, interactive prototypes, and detailed interaction designs.
• Work alongside UX Research teams to incorporate customer feedback, usability testing, and research findings into design decisions.
• Build and maintain reusable design components and patterns that ensure consistency across digital platforms.
• Design responsive experiences for desktop, tablet, and mobile while following accessibility standards.
• Collaborate with Creative teams to align visual design and brand identity with functional, user-friendly experiences.
• Partner with developers and technology teams throughout the product lifecycle to ensure designs are practical, scalable, and accurately implemented.
• Prepare comprehensive UX documentation and design specifications for technical teams and stakeholders.
• Present design concepts, recommendations, and solutions while clearly explaining the reasoning behind design decisions.
• Analyze digital performance metrics, customer feedback, usability results, and journey trends to identify areas for improvement.
• Participate in design reviews and provide guidance, feedback, and mentorship to fellow designers and cross-functional partners.
• Conduct visual and design quality checks to ensure the final product aligns with the approved user experience.

Qualifications and Education

• At least 5 years of experience in UX/UI design or product design, particularly with complex digital products, websites, or services.
• A degree in Graphic Design, Interaction Design, Experience Design, Human-Computer Interaction, or a related discipline, or equivalent professional experience.
• A professional portfolio showcasing UX design projects across web and mobile platforms.
• Strong knowledge of user-centered design, usability principles, interaction design, responsive design, and accessibility standards.
• Proven ability to turn complex customer and business challenges into simple, intuitive digital experiences.
• Experience developing customer journeys, user flows, information architecture, wireframes, and interactive prototypes.
• Familiarity with design systems, reusable components, and established digital design standards.
• Proficiency in modern design and prototyping tools, particularly Figma.
• Experience applying user research, analytics, and customer feedback to design decisions.
• Ability to collaborate effectively with business stakeholders, developers, and technology teams throughout the product development process.
• Excellent written, verbal, and visual communication skills, including the ability to present design ideas and recommendations clearly.
• Strong organizational and time-management skills, with the ability to handle multiple projects while maintaining high-quality standards.
• Willingness to receive feedback, participate in design critiques, and continuously improve.
• Preferred: Experience working within Agile or product management environments, with a track record of successful collaboration across product, design, and technology teams.

Salary and Compensation

Annual Salary: $76,500 – $130,000

Protective offers a targeted annual salary range of $76,500 to $130,000 for this position. Actual compensation will depend on several factors, including work location, relevant experience, skills, and qualifications.

In addition to base salary, employees may qualify for additional incentive compensation through an annual bonus program based on individual and company performance.